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Frequently Asked Questions

  • Products
  • Diabetes

Products

  • OneTouch Ultra®

    • How do I set the strip code on my OneTouch Ultra® meter?
    • How do I set the correct date/ time on my OneTouch Ultra® meter?
    • I need help to understand how to use the OneTouch Ultra® meter.
    • I am getting error message on my OneTouch Ultra® meter, what do I do?
    • I am getting Er 1 message on my OneTouch Ultra® meter, what do I do?
    • I am getting Er 2 message on my OneTouch Ultra® meter, what do I do?
    • I am getting Er 3 message on my OneTouch Ultra® meter, what do I do?
    • I am getting Er 4 message on my OneTouch Ultra® meter, what do I do?
    • I am getting Er 5 message on my OneTouch Ultra® meter, what do I do?
    • What does the battery symbol on my OneTouch Ultra® meter imply? Do I need to change the battery?
  • OneTouch Ultra®2

    • How do I set the correct date and time on my OneTouch Ultra® 2 meter?
    • How do I set the strip code on my OneTouch Ultra® 2 meter?
    • I need help to understand how to use the OneTouch Ultra® 2 meter.
    • I am getting error message on my OneTouch Ultra® 2 meter, what do I do?
    • I am getting ERROR 1 message on my OneTouch Ultra® 2 meter, what do I do?
    • I am getting ERROR 2 message on my OneTouch Ultra® 2 meter, what do I do?
    • I am getting ERROR 3 message on my OneTouch Ultra® 2 meter, what do I do?
    • I am getting ERROR 4 message on my OneTouch Ultra® 2 meter, what do I do?
    • I am getting ERROR 5 message on my OneTouch Ultra® 2 meter, what do I do?
    • What does the battery symbol on my OneTouch Ultra® 2 meter imply? Do I need to change the battery?
    • How do I get control solution?
  • OneTouch SelectSimple®

    • I need help to understand how to use the OneTouch SelectSimple® Meter.
    • I am getting error message on my OneTouch SelectSimple® Meter, what do I do?
    • I am getting Er 1 message on my OneTouch SelectSimple® Meter, what do I do?
    • I am getting Er 2 message on my OneTouch SelectSimple® Meter, what do I do?
    • I am getting Er 3 message on my OneTouch SelectSimple® Meter, what do I do?
    • I am getting Er 4 message on my OneTouch SelectSimple® Meter, what do I do?
    • I am getting Er 5 message on my OneTouch SelectSimple® Meter, what do I do?
    • I am getting Er 7 message on my OneTouch SelectSimple® Meter, what do I do?
    • I am getting Er 8 message on my OneTouch SelectSimple® Meter, what do I do?
    • I am getting Er 9 message on my OneTouch SelectSimple® Meter, what do I do?
    • What does the battery symbol on my OneTouch SelectSimple® Meter imply? Do I need to change the battery?
    • My OneTouch SelectSimple® Meter died, how do I change the battery?
    • How do I get control solution?
  • OneTouch® Diabetes Management Software

    • How do I download my test results to a computer?

Diabetes

  • Diabetes Basics: Understand it to live with it

    • What is diabetes mellitus?
    • Do you know that there are different types of diabetes?
    • How does an individual know if he/she has diabetes?
    • Do you know the role of insulin in diabetes?
    • Is diabetes curable or reversible?
    • If an individual’s parents or grandparents have diabetes? Will he/she get diabetes? What precautions should be taken?
    • Do you know the risk factors for developing diabetes?
    • What measures can an individual take to delay or prevent diabetes?
    • If an individual is overweight or obese, will he/she develop diabetes?
  • Diet: Eat healthy to live healthy

  • Exercise: Be active to stay healthy

  • Monitor: Track diabetes to manage it

  • Complications with Diabetes: Prevent them to live well